Safety is our main priority. This is why all operational staff are issued with fully compliant PPE right from Day One. We follow up with a comprehensive ‘safe working practice’ training, again starting from Day One. Our training includes a series of substantial, and thorough, toolbox talks that takes our operative through our 24 stage ‘Road to Success’. This process covers every step necessary to ensure, and maintain, a safe working environment.
We also recognise the importance of our team’s physical, and mental, well-being through our holistic well-being process. Put simply we care about our people.
Our commitment to health and safety is demonstrated through our OHSAS 18001/ISO 45001 award, held since 2018. We take pride in the fact that we have consistently scored in excess of 98% in these accreditations. Additionally we have continuously maintained our ISO14001 accreditation since its initial award in 2011. We see these awards as a clear indication of our emphasis on working to high environmental and sustainable standards. Our environment is important to us. As part of this we consciously choose ways of working that reduces our impact.
Our safety procedures come bespoke as standard. It’s important to us that our Risk Assessment Method Statements (RAMS) reflect both the site and task at hand. They are never just a generic set of documents.
We produce comprehensive RAMS that include full client and project details together with all permit numbers and references. As an additional safety measure we include details for the nearest hospital and stakeholder liaison contacts. Alongside this we include robust site, and type specific, method statements together with the risk assessments. Additionally, we ensure every operative is fully familiar with the completion of our RAMS documentation. We complete these processes, prior to installation, removal or any maintenance work, on our operatives handheld devices. To ensure full evidence of our work we provide comprehensive photographic records. It is important that everyone stays safe while they work.
The extra time we invest in developing and continuously improving our RAMS is evidenced in our outstanding safety record.
Safety is regularly enforced and discussion encouraged. We hold regular safety forums, engaging colleagues across every level of the business, including our directors. Additionally, we conduct safety audits on a scheduled and unscheduled basis. These audit results are communicated in clear, easily understood, language and highlight any near misses, accidents, incidents or areas of concern. We thoroughly investigate and review each incident, making recommendations on process improvements.
We aim to consistently improve safety, and awareness of safety, throughout the team. We achieve this through a combination of education and proactive, rather than reactive, improvements.
We encourage a healthy work life balance and facilitate open team discussions about thoughts, feelings and suggestions. Our aim is to make everyone feel part of the team, and part of moving the business forward in the right direction. We assist this process wherever we can, specifically wherever there are any hurdles to overcome. Our objective is to ensure that our team remains diverse through a transparent, fair, employment process.
We use our biannual reviews as an opportunity to reinforce our commitment to a healthy work/life balance. Within this we encourage flexible working arrangements, including some colleagues working remotely, in order to ensure a healthy work and life balance.
Road Traffic Solutions operate sustainable depots and offices with a focus on local employment. We work in a paperless environment, wherever practical, and have made substantial investments in our work management system REPS. We estimate that we have saved over 30 tonnes of paper since its introduction.
Using the most up to date equipment, including ULEZ-compliant vehicles, traffic lights and technology, we go the extra mile. Our local supply chain is designed to reduce the environmental impact on our deliveries to site. Additionally we use technology in tandem with our highly skilled logistical planners to ensure efficient travel. We measure this in terms of route distance and impact.
We start by sourcing of quality products from our fully approved, local, suppliers. All in compliance with our ISO9001 certification, awarded 2008.
Working diligently to the standards set by our own robust systems and processes, we apply quality KPIs at every step. It is these measurements that ensure the quality which provides our platform for success. Our quality process begins at induction and is regularly revisited in order to maintain our exacting standards.
We embed our beliefs and working practices through education, with regular reinforcement right across the business. We also recognise that everyone processes information in different ways. That’s why we ensure widespread engagement through the use of verbal, graphic and visual channels. All communication is designed to clearly demonstrate what good service looks like. To underpin this our compliance team undertakes regular audits of working practices across our sites, depots and offices. We also have our directors regularly undertaking tours, audits and further qualifications, all designed to set new industry standards for best practice.
For all quality-related KPIs our compliance team often achieve scores of 99 & 100%.
Our operational delivery works in excess of 98% compliant standards. Wherever non-conformance occurs we use this as an opportunity for review and improvement. Our review process includes root cause analysis to identify where we can revise and improve our process.