Reliable, Efficient, Professional Service was our goal when we were developing our bespoke business support system as we set out to innovate and change the way that we work, and in 2016 REPS was born!
In pursuing this goal, we were the first in Traffic Management to implement a paperless back office system, and we were among the first in the country to ask our operatives to work on PDA’s which further enhanced our objectives of reducing our carbon footprint.
We achieved this by linking our bespoke browser based, back-office system, then CIOS, to a third-party application. Since those early days we have invested consistently to further develop our REPS system iteration and continue our innovation and endeavours to delivering service excellence.
When we implemented our REPS software, we propelled our company to be an industry innovating leader. Through this position, we have inevitably shared our work and ideas with others. As other systems have been developed, we have continued innovating in ours to ensure we are always ahead of the rest. We recognise that we can only keep improving by continuing to enhance our technology.
Choosing to invest, and create, our own bespoke system enabled us to tailor functionality to our specific needs. In doing this we were able to link directly to our customers, improve our business processes and create efficiency. This provides us with a significant competitive advantage as well as a platform to maintain that advantage. It is how we keep improving our customer journey and offering total transparency in everything we do.
With an initial investment of over £250,000 and two years of planning and development, our REPS system went live 8 years ago in 2016. We saw instant rewards in our efficiencies and effectiveness. Additionally, we achieved all our initial goals with our own IP and total control of our own data. We also have the ability and continue to create further efficiencies and greater effectiveness, all with the objective of delivering continually improving services.
REPS links every area of our business to our customers. Quick and easy to set up, our customer portal gives you complete access to your works. Simply ask your RTS account manager and you will have access to;
In delivering our objectives of improving our efficiencies and process, REPS has also returned a number of value drivers for our business;
Since launching REPS into our business, we have improved our business efficiency and, by extension, productivity which enables us to focus on continuing to deliver best in class customer service.
Our internal and external compliance scores have reached scores of 99% or above. This allows us to maintain our high levels of safety, accreditation and award.
We’ve noted an environmental impact too. Passing information electronically instead of on paper have saved us around 40 tonnes of paper! Now add to that saving ink, time, disposal, equipment maintenance and servicing costs and we’re talking real value for money.
REPS is award winning, industry leading and impresses all those that utilise, understand and admire its capabilities.