REPS

REPS

Reliable, Efficient, Professional Service. It's what we offer.

Road Traffic Solutions set ourselves up as innovators from as early as 2013. We were the first in Traffic Management to implement a paperless system and ask our operatives to work on tablets. We linked our bespoke browser back office system, then CIOS, to a third-party application to allow us to do this. Since this time we have invested and developed our system to todays iteration, Reliable, Efficient, Professional Service (REPS). 

The aim of the project

 

Through our enviable utilisation of this third-party software, we propelled the company to be industry leading through sharing our work and ideas with others. As others developed similar solutions, we sought the next phase in software evolution to keep Road Traffic Solutions at the forefront of technology and innovation. We made the decision to invest, and create our own bespoke system. The aim of this would be to link our functions directly to the customer, improve our business processes and efficiencies, and thus make us more competitive in the market. We aimed to achieve all this, whilst also improving our customer journey and offering total transparency in everything we do.

With an investment of over £250,000 and two years of planning and development, our REPS system went live in 2016. We saw instant rewards in our efficiencies and achieved all we’d set out to. We own the IP for this software, meaning we are in control of our own data, supporting GDPR, and controlling its development for the betterment of RTS and customers alike.

The benefit of REPS to you

 

REPS links all areas of our business to you. Quick and easy to set up, you can gain access via our client portal. Speak to your RTS account manager to get access to;

  • Complete customer transparency at each and every stage of the job from quote, scheduling, in progress, installed/removed, completed, invoiced and archived. Each status is colour coded for ease of recognition and use. You will receive live updates via our customer portal, and all associated paperwork including drawings and RAMS available to download.
  • The safeguarding that our team cannot be deployed to a job which they are not suitably qualified for, even by ‘mistake.
  • Site specific, tablet amendable RAMS.
  • Our team have visual representation of the stock quantities required for each job. They cannot leave the depot without the required kit for the job. Similarly, they cannot leave site without collecting all kit back again or reporting it damaged or missing. This has reduced our risk to Section 74 fines significantly.
  • The ability for the back office to remote in and view the site in real time offering support for our operatives and customers alike.

How REPS helps us

 

Against the objectives of improving our efficiencies and process, REPS has returned a number of value drivers into our business;

  • Each service line is pre-defined; customer specific pricing, minimum stock requirements and TMO qualifications, which allows faster and more accurate quoting. This ensures us absolute compliance from a scheduling perspective.
  • Drawing and surveying log allows the sharing of information, work flows and scheduling of workloads to all elements of our business. We hold a huge inventory of up-to-date, accurate, drawings which we can pull from if and when needed, improving turnaround times to our customers.
  • Council permissions all held within our application forms, inclusive of current price and lead time, which further improves speed and accuracy of quoting.
  • User security credentials are used to streamline each users view, showing only the elements they need for their role.
  • Team scheduling is now possible, including automated rotas and itineraries. Can break down per depot so managers can administer their workforce and workflow much more easily, and remotely.
  • Full training matrix’s for  every team member with expiration dates and time sensitive renewal reminders.
  • The ability to generate and approve time sheets quickly, accurately and remotely.
  • Stock planning, forecasting and history. Each and every item tracked through the jobs they have been on. This also allows for full fleet and asset maintenance scheduling.
  • Complete action log linked to customer, supplier, asset or job management.
  • Automated invoicing and job by job cost calculation. This reduces the administration of invoicing and allows us to see  financial detail over any duration. This allows the board to make accurate and quick decisions within the business.
  • The system can be used remotely. This allowed us to move seamlessly to home working during the coronavirus concern in 2020.

The impact of Reliable, Efficient, Professional Service

 

Since bringing REPS into our business, our efficiencies have improved, meaning we can achieve more per head and focus on continuing to deliver best in class customer service.

Our internal and external compliance scores have reached scores of 99% or above, and allow us to maintain our high levels of  safety, accreditation and award.

We’ve noted an environmental impact too. Passing information electronically instead of on paper have saved us around 40 boxes of paper a month. At 2.2kg a box that’s just over a tonne of paper, or 1.2 million sheets, saved in a year! Now add to that saving ink, time, disposal, equipment maintenance and servicing costs and we’re talking real value for money.

REPS is award winning, industry leading and impresses all those that utilise, understand and admire its capabilities.